The Helpdesk Paradox
(Time to Read: 2 mins.)Over the past three years we (VCC) have seen a steady reduction in the total number of ticket requests submitted to our eLearning Support helpdesk* by faculty. At the same time, we have seen…
(Time to Read: 2 mins.)Over the past three years we (VCC) have seen a steady reduction in the total number of ticket requests submitted to our eLearning Support helpdesk* by faculty. At the same time, we have seen…
(Time to Read: 2 mins.)I’m continuing to parse the data from 6 years of Kaltura at VCC. Kaltura maintains data on numbers of views for each video so we are able to count the number of videos that…
(Time to Read: 2 mins.)In my ongoing efforts to extract meaning from our Kaltura data, I looked into the relationship between video length and the number of times a video has been viewed. What I expected to see…
(Time to Read: 3 mins.)Moodle’s capabilities can be extended by adding new modules like Lego bricks, creating a richer, more complex structure that can do more things, or do things better.
(Time to Read: 2 mins.)We are excited to welcome you to our new blog: Sharing Our Journey. This is where we will share the exciting projects we are working on, the amazing collaborations we are part of, and…