Author: Andrew Dunn

The Helpdesk Paradox

(Time to Read: 2 mins.)Over the past three years we (VCC) have seen a steady reduc­tion in the total num­ber of tick­et requests sub­mit­ted to our eLearn­ing Sup­port helpdesk* by fac­ul­ty. At the same time, we have seen…

Welcome to “Sharing Our Journey”

(Time to Read: 2 mins.)We are excit­ed to wel­come you to our new blog: Shar­ing Our Jour­ney. This is where we will share the excit­ing projects we are work­ing on, the amaz­ing col­lab­o­ra­tions we are part of, and…